Support and complaints

How to complain

Provider: vSecure Solutions LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.

Urgent security incident

Disconnect the wallet in Finance, reject pending prompts and use your wallet's security controls. Email security@vigthoria.io. Never send a seed phrase, private key, exchange key, password or authenticator secret.

Submit a formal complaint

Email legal@vigthoria.io with “Finance complaint” in the subject. Include your Hub account email, relevant dates, the feature, requested resolution and non-secret evidence. For an onchain issue include only the public transaction hash and chain. Accessibility accommodations may be requested in the same email.

Process

We ordinarily acknowledge receipt within 5 business days, separate complaint review from sales, and aim to issue a reasoned response within 30 calendar days. If complexity or dependency on a third party requires longer, we will explain why and give an expected response date. No fee is charged.

Escalation and mandatory rights

If you disagree with the outcome, reply requesting internal escalation. Rights to courts, consumer dispute bodies, data-protection supervisory authorities or competent financial authorities remain unaffected. These targets are service commitments, not a representation that the Provider is an authorised CASP or that a particular financial-complaints regime applies.

Privacy requests

Send data-protection requests to privacy@vigthoria.io. Identity verification may be required before disclosing or erasing account information.